Privacy Policy

This Privacy Policy explains how EscrowDirekt.de (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our website and services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

1.1 Personal Information

We may collect personal data that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Billing or mailing address
• Payment-related information
• Identity verification information (if KYC is required)

1.2 Automatically Collected Information

When you use our website, we may automatically collect certain technical data, such as:

• IP address
• Browser type and version
• Device type and operating system
• Referring URLs
• Usage activity and browsing behavior

2. How We Use Your Information

We use collected information for the following purposes:

• To provide and maintain our escrow services
• To process transactions and payments
• To verify user identity (where required)
• To prevent fraud and enhance security
• To respond to inquiries and provide customer support
• To improve our website functionality and user experience
• To comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (e.g., escrow transactions)
• Compliance with legal obligations
• Legitimate interests (e.g., fraud prevention)
• Your explicit consent (e.g., marketing communications)

4. Sharing of Information

We do not sell your personal data. We may share information with trusted third parties only when necessary to operate our services, such as:

• Payment processors and financial institutions
• Identity verification providers
• Hosting and cloud service providers
• Legal authorities where required by law

All service providers are contractually obligated to protect your information and use it only for specified purposes.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including legal, accounting, or compliance obligations. When data is no longer required, it will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve performance. You may control cookie preferences through your browser settings.

7. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet-based system can guarantee complete security.

8. Your Rights Under GDPR

As a user located in the European Union, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“Right to be Forgotten”)
• Restrict or object to data processing
• Request data portability
• Withdraw consent at any time (where applicable)

To exercise these rights, please contact us through the contact information provided on our website.

9. International Data Transfers

If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be published on this page with the updated effective date.

If you have any questions regarding this Privacy Policy or your data rights, please contact our support team.